Information Behavior and Interaction Design (IBID) – University of Copenhagen

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Information Behavior and Interaction Design (IBID)

In the IBID research group our understanding of information and technology starts with understanding people in context. The contexts range from work settings through everyday-life situations to scientific domains. We investigate how people interact with information in various concrete settings. The settings may be individual and stable but they are often dynamic and collaborative.

In such settings groups of actors may share goals but conflicting interests may also exist. Thus, information is negotiated, contested, and forgotten as well as sought, shared, created, and used. In addition to investigating information behaviors in such settings we also investigate ways of improving how individuals and groups discover, access, and experience information.

While the quantity of digital information is gigantic, the quality of the systems available for searching, discovering, experiencing, and making sense of this information often prevents the effective use of it. Better interaction designs require technological innovation as well as design-process innovation. The research of the IBID group takes an empirical approach to core challenges in information science.

Across research topics, we seek to improve information practices, advance information science, and inform the design of information technology. The members of the IBID research group collaborate with various external partners, including industry and public institutions, on cutting-edge research projects.

Examples of research topics

  • The information behavior of specific groups, communities, or professions
  • Making cultural-heritage information, such as radio broadcasts, available for retrieval
  • Interactions between collaborative information seeking and workplace procedures
  • Visualization of information to support users in gaining and maintaining an overview
  • Serendipitous information practices and facilities for fostering and supporting them
  • Modelling and evaluating the user experience with interactive technologies
  • Methods for studying affective, behavioral, and cognitive aspects of information interaction


Clinical Communication (2012-2017) addresses clinicians' need for support in their intra- and interdepartmental communication. This communication is supported by electronic whiteboards, available on for example wall-mounted displays. The project involves the effects-driven design, organizational implementation, and evaluation of the whiteboards. IBID’s involvement is in the subprojects Patient transfer and competence development (2014-2017) and Patient flow and emergency-department crowding (2014-2016). Academic partners: Roskilde University and University of Copenhagen. Co-funded by Region Zealand, Imatis, and Innovation Norway.
Contact: Morten Hertzum.

CoSound (, 2014-2017) focuses on developing and evaluating tools for supporting the retrieval of music and other audio data from large corpora. CoSound aims at developing tools for use in digital humanities research. The targeted audio corpus is the archives of the Danish Broadcasting Corporation. IBID’s main involvement is in the subproject about information retrieval from audio news stories. Academic partners: Technical University of Denmark, University of Copenhagen, and University of Glasgow. Co-funded by the Danish Strategic Research Council.
Contact: Haakon Lund.

LabVis (2015-2018) devises and evaluates more effective solutions for visualizing abnormal lab-test results for patients with chronic diseases. A key idea is to identify abnormal trends by their deviation from values expected for patients with the chronic disease, rather than for people without the disease. The designed visualizations will be evaluated for their effect on clinical decisions. Academic partners: Norwegian University of Science and Technology and University of Copenhagen. Funded by the Central Norway Regional Health Authority.
Contact: Morten Hertzum.

Information System for Service Design (2017-2020) investigates service designers’ information behavior and information needs through both interviews and field observations. On this basis, the project aims to identify information system features that support service design. The identified features will be validated through prototype testing in context. Academic partner: University of Copenhagen. Funded by a PhD scholarship from the Taiwanese government.
Contact:  Yu-Tzu Lin.


Björneborn, LennartAssociate professor +45 353-21315E-mail
Hertzum, MortenProfessor +45 353-21344E-mail
Hyldegård, Jette SeidenHead of studies +45 353-21401E-mail
Lin, Yu-TzuPhD fellow +45 353-21465E-mail
Lund, HaakonAssociate professor +45 353-21414E-mail
van der Sluis, FransAssistant professor, tenure track +45 353-26743E-mail
Wildgaard, Lorna ElizabethAssistant professor, tenure track +45 32 34 14 60E-mail